A-Z GUIDE

Our A to Z guide is here to answer most questions you may have
about Bert Ogden Arena.

A

Accessible Drop-Off and Pick-Up

Accessible drop-off and pick-up is located in the Bert Ogden parking lot on the west side of the stadium off 281 Trenton.

Accessible Parking

Accessible parking is located in the south portion of Lot A thru Lot T. Parking lots are available on a first come, first serve basis.

Accessible Seating

Accessible seating can be found through out Bert Ogden Arena. Tickets may be purchased at all ticket outlets. Please contact the Ticket Office at (956) 562-7362 for more information.

Address

4900 S 169, Edinburg, Texas 78539

Aisles, Rails, Ramps and Stairways

To help ensure guest safety and a positive guest experience, sitting or standing in aisles, at rails, in ramps or in stairways is prohibited. Guests will be asked to return to their seats. Standing on seats is also prohibited

Alcohol Policy

No alcohol may be brought into Bert Ogden Arena. Guests will not be allowed to enter if they appear to be intoxicated. Alcoholic beverages may be purchased inside the stadium. Beverages purchased in the stadium are prohibited from leaving the stadium. All persons must be 21 years of age or older and provide proper identification to purchase alcoholic beverages. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of Bert Ogden management.
For the Rio Grande Valley Vipers games alcohol will be sold 90 minutes prior to the games and will cease at the beginning of the 4​th​ quarter, or earlier at Bert Ogden Arena management’s discretion. In the Suite Level last call will be made 30 minutes following the conclusion of the game, or earlier at Bert Ogden Arena management’s discretion. For other events including concerts and other sporting events, management will determine the shut off time on an event by event basis.
Drunk and disorderly behavior and or violation of any alcohol policy will result in ejection from the stadium without refund.

Animals

Service animals are permitted. No pets or other animals are permitted. Service animals accompanying our guests with disabilities are welcome in Bert Ogden Arena. Service animals must remain on a leash or on a harness at all times. If you intend to bring a service animal into the building, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you. If you are attending an event at Bert Ogden Arena, please notify your meeting planner of your convention.

ATM Machines

We have a total of two ATM machines, located at the main entrance, next to guest services.

B

Baby-Changing Stations

All family restrooms are equipped with baby-changing stations.

Banners and Signs

Event-related signs, flags, banners, and posters are welcome inside the facility to show fan support during events.
The following are guidelines relating to banners and signs:

  • May not be affixed or hung anywhere in the facility
  • Must be relevant to event
  • May not be larger than 2-feet-tall by 2-feet-wide
  • May not be attached to a stick or pole
  • May not obstruct any stadium or event signage
  • May not contain or display obscene or offensive language and/or pictures as determined by Bert Ogden Arena management
  • May not be constructed or displayed in a manner that may obstruct the view of other guests or in any way create a safety hazard for others as determined by Bert Ogden Arena management
    Any banner or sign may be removed, at any time, at the sole discretion of Bert Ogden Arena management.
Bottles and Cans

All glass and metal containers of any kind are prohibited. One empty, clear-plastic bottle of 32 ounces or less is permitted. Containers pertaining to medical supplies approved by Bert Ogden Arena management are permitted.

Bunker Suites

Bert Ogden Arena has a total of 8 bucker / party suites available for rental. Suites 1-4 are located in the North side of the main floor and Suites 5-8 are located in the South side of the main floor. Please contact Mayra Olivarez for rental information at ​[email protected]​.

C

Cameras

Bert Ogden Arena games, concerts, or events will allow still cameras with non-detachable lenses. For questions please call guest services at (956) 562-7362 prior to the event for updated information and guidance.

Children’s Ticket Policy

For the Rio Grande Valley Vipers games, children 2 years of age and younger do not require a ticket. For all other events, please visit our website at ​www.bertogdenarena.com​ or you may contact the Box Office at 956-562-7362 prior to purchasing a ticket for updated information.

Chewing Tobacco

Chewing tobacco is prohibited.

Compliments and Concerns

Compliments and concerns are welcomed at Bert Ogden Arena. During an event, you may voice your comments in person at Guest Services located on the west side of the arena behind section 107.​ ​Written comments may be sent to[email protected]​bertogdenarena.com

Restaurants

  • Taco Palenque Mexican Located: North side behind section 105
  • Ill Forno Italian/Latin Located: North side behind section 104
  • Kumori Sushi Restaurant Located: North side behind section 105
Concessions
  • Fuddruckers
    American Located: North and South concourse behind section 102 and 109 
  • Budlight Zone
    Bar Located: North and South concourse behind section 102 and 109
Contacts

Bert Ogden Arena’s guest services phone line is​ ​(956) 562-7362. Please call the guest service phone line for a personnel directory. You may contact us via e-mail as follows:

Event Booking ​:​ Marc Solis [email protected]

General Inquiries and Guest Services: ​[email protected]

Premium Seating: RGV Vipers office (956) 562-7362

Ticket Office: (956) 562-7362

D

Dress Code

Bert Ogden Arena’s management reserves the right to deny entry to guests wearing clothing items displaying offensive language and/or images. Guests are required to wear shoes and shirts at all times. Masks are prohibited. Guests wearing clothing deemed inappropriate by Bert Ogden Arena management may be denied access into the facility.

Directions

From the North

  • Take N Expressway 83
  • Take the left lane to take the ramp onto I-69C S
  • Exit towards US-281 BUS/ Owassa Rd
  • Continue straight onto S 24​th​ Ave
  • Keep left and turn left (U-turn)
  • Bert Ogden Arena is on the right

From the South

  • Take S Cage Blvd. Drive to E Alberta Rd in Edinburg
  • Take exit toward Trenton Rd from I-69C N/US-281 N
  • Turn right onto E Alberta Rd
  • Bert Ogden Arena is on the right From McAllen Hidalgo International Bridge
  • Take McAllen Hidalgo International Bridge
  • Take TX-115 Spur N/ International Blvd
  • Take right onto W Expressway 83/ E Frontage Rd
  • Take the ramp on the left onto I-2/US-83 E
  • Take the U.S 281 N exit toward Edinburg
  • Take the exit toward Trenton Rd
  • Bert Ogden Arena is on the right From the East
  • Take I-2/US-83 (west)
  • Head Northwest on S Commerce St. Toward W Harrison Ave
  • Turn left on the 1​st​ cross street on W Harrison Ave
  • Take the left lane to take the ramp onto I-2/US-83 W
  • Take the US-281 N exit toward Edinburg
  • Take the exit toward Trenton Rd
  • Bert Ogden Arena is on the right From West (McAllen/ Mission)
  • Take W Interstate 2 (83)
  • Take a left on N Cage Blvd 
  • Continue N Cage Blvd 
  • Take Exit Trenton Rd
  • Bert Ogden Arena is on the right
Disturbances

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

 
Disturbances include, but are not limited to, the following:

  • Standing on chairs or benches
  • Intoxicated and disorderly conduct
  • Fighting or challenging others to fight
  • “Mooning” or displaying private body parts
  • Interference with or delay of game/event
  • Violation of Bert Ogden Arena’s policies
  • Violation of local, state, and federal laws and statues
  • Igniting and display of flames, i.e. lighters/matches, in the seating areas
  • Attempting to enter the field of play or stage without permission
  • Throw, discharge, or launch any liquid substance or objects
  • Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise or behavior
  • Using profanity and/or offensive words that are likely to provoke a violent reaction from others
  • Taunting or using offensive language against the players, referees, employees or performers

    Guests experiencing or witnessing a disturbance notify the nearest usher or security officer. Remember If you see something…say something.

E

Elevators

Bert Ogden Arena is equipped with two elevators on the north and south side of the stadium (one on each end). One elevator is located behind section 107 and the other behind section 104. The elevator is accessible to suite ticket-holders, club ticket-holders and guests with accessibility needs

Emergency Preparedness

Bert Ogden Arena has an emergency plan to address an emergency, should one occur. Bert Ogden Arena’s goal is to provide a safe and enjoyable atmosphere by using automated security systems and appropriate security operating plans. Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, players, and employees at Bert Ogden Arena. In case of an emergency, guests must comply with requests from venue staff regarding stadium operations and emergency response procedures

Employment Opportunities

Bert Ogden Arena employment opportunities may be found on the Internet at: ​www.bertogdenarena.com [email protected]

Entrances

There are five gates accessible to all guests

  1.  Main Entrance consists of 6 double doors located on the west side of the arena (West Gate) 
  2. Southwest corner (South West Gate)
  3. South corner (South Gate)
  4. North west corner (North West Gate)
  5. North corner (North Gate).

The VIP entrances, located on the south and north gates of the stadium, is accessible to suite ticket-holders and club ticket-holders for.
For most Bert Ogden Arena events all entrances open 90 minutes prior to the start. For all other events, please contact guest services at (956) 562-7362 or by e-mail at [email protected]​ prior to the event for updated information. All entrances have a no re-entry policy.

F

Family Restrooms

There are four family restrooms on the main floor of the arena.

  1. South side behind section 111
  2. South west side behind section 107
  3. North side behind section 104
  4. North west side behind section 101 Each family restroom is equipped with a baby-changing station and is wheelchair accessible.
First Aid

The First Aid Station is located by the stadium’s South gate entrance behind section 110. Please notify the nearest Bert Ogden Arena staff member for any assistance

Food and Beverage Policy

Guests may not bring food or beverage into Bert Ogden Arena. Food or beverages deemed necessary due to special dietary needs, religious requirements or medical condition may be approved in advance by the Guest Services Department.

G

Gate Opening Times

For the Rio Grande Valley Vipers games, concerts, and events, all gates/entrances open 90 minutes prior to start time. For all other events, please contact guest services at[email protected] or call at (956) 562-7362 prior to the event for updated information. All entrances have a no re-entry policy.

Guest Services

Guest Services is staffed with Bert Ogden Arena personnel who are ready to assist you. Guest Services is located on the west side of the arena behind section 209. For general information please visit guest services and the North gate and South gate box offices.

H

Hotels

There are hotels in the vicinity of Bert Ogden Arena. Here are some within reasonable driving distance:

  • TownePlace Suites by Marriott 502 W Trenton Rd Edinburg, TX 78539 (956) 318-1000
  • Hawthorn inn and Suites by Wyndham 4801 W Expressway 83 McAllen, TX 78503 (956) 618-7240
  • Holiday Inn Express & Suites Edinburg-McAllen Area 3801 US-281 BUS Edinburg, TX 78539 (956) 378-9955

I

Inspections

All guests entering the facility are subject to a metal detector screening, visual inspection, and a bag inspection. Personnel will conduct their inspections with respect toward guests’ dignity and legal rights. In no circumstance shall the inspections be conducted in a discriminatory manner.

Intoxicated Guests

Bert Ogden Arena reserves the right to deny entry to guests that appear to be intoxicated. Any intoxicated guests causing a disturbance during an event, will be asked to leave the facility and may be subject to arrest.

L

Laser Pointers and Pens

Laser pointers and pens are prohibited

Lost and Found

Lost-and-found items will be turned into Guest Services. If you lose an item during an event please Guest Services located on the west side of the arena behind section 107.

At the end of the event, Guest Services will turn over all unclaimed items to Security. After events, guests wishing to inquire about the recovery of lost items are directed to call Guest Services, identify the item, present a valid photo identification card, and sign a receipt. Bert Ogden Arena Guest Services may be contacted at
(956) 562-7362.
After 30 days, all unclaimed items will be donated to charitable organizations.

Lost Children

Lost children will be taken to Guest Services is located on the west side of the arena behind section 209. Parents looking for a lost child should notify the nearest Bert Ogden Arena staff member immediately.

Lost or Stolen Tickets

Please call guest services at (956) 562-7362 to speak with the Ticket Office about having a ticket re-printed prior to the event. During an event, guest may visit the ticket resolution window located at the main entrance

M

Media Credentials

News media must be properly credentialed at all times. For information on how to obtain media credentials please contact marketing at (956) 562-7362.

Merchandise

Official Rio Grande Valley Vipers merchandise is available at the Vipers Team Store located at the main entrance on the west side of the arena behind section 208 during Viper games.

N

Noise-Making Devices

Noisemakers such as air horns, drums, cowbells, horns and whistles are prohibited

P

Prohibited Items

see a list of prohibited items at www.bertogdenarena.com

T

Transportation

Taxis as well as Uber, Lyft and other private transportations are available in the area . For more information on routes and schedules, please contact Guest Services at (956) 562-7362.

R

Radios

Radios are permitted in the event they do not disrupt the event and other guests. Radios must not require an electrical outlet. Guests may be requested to turn on the item to verify it is what it appears to be.

Re-Entry

Bert Ogden Arena has a ​NO​ Re-entry policy, unless otherwise posted. Once you exit a facility, you will not be permitted to return.

Renting Bert Ogden Arena

For information on renting the arena, please contact Marc Solis at [email protected] 

Restrooms

Restrooms can be found through-out all areas of the stadium near sections 111, 107, 104, 101, and next to suite 8 and suite 9. Restrooms are also located near the South gate and North gate entrances.

Restaurants
  • Taco Palenque
    Mexican
    Located: North side behind section 105
  • Ill Forno
    Italian/Latin
    Located: North side behind section 104
  • Kumori
    Sushi Restaurant
    Located: North side behind section 105

S

Security

Bert Ogden Arena wants to ensure that guests have a safe and enjoyable experience. Security personnel and uniformed police officers are positioned throughout Bert Ogden Arena. Guests requiring assistance can notify the nearest security officer, uniformed police officer, Bert Ogden Arena team member or go to guest services located on the West side of the stadium behind section 209.

All guests entering the facility are subject to a metal detector screening, visual inspection, and a bag inspection. Sticks will be used to check bags and move items so staff can see the bottom. Personnel will conduct their inspections with respect toward guests’ dignity and legal rights. In no circumstance shall the inspections be conducted in a discriminatory manner.

Segways and Tri-Bikes

Segways and tri-bikes are prohibited on Bert Ogden Arena premises.

Skateboarding and Rollerblading

Skateboarding and rollerblading are prohibited on Bert Ogden Arena premises

Sky Suite

Bert Ogden Arena has a hospitality/party suite, known as the Sky Suite, that’s available for rental. The Sky Suites is located in the upper both north and south corner deck on the Suite Level 3. The Sky Suite can be accessed using the elevators are located also in the southwest and northwest corners of the grandstand behind sections 104 and 108. Please contact Mayra Olivarez for rental information at [email protected]

Smoking

There is a​NO​-smoking policy at Bert Ogden Arena. Bert Ogden Arena isa​smoke-freeenvironment.Guests who refuse to comply with this policy may be subject to ejection from the facility.

Solicitation/Literature

Pamphlets, handouts, advertisements and flyers unapproved by Bert Ogden Arena management are prohibited.

Sponsorship Opportunities

For stadium sponsorship opportunities please call​ ​the marketing office at (956) 562-7362.

Standing

To help ensure guest safety and an enjoyable experience of games and events, sitting or standing in aisles, at rails, in ramps or in stairways is prohibited. Guests will be asked to return to their seats. Standing on seats is also prohibited.

Strollers and Child Seats

Strollers and child seats are ​NOT ​permitted into the stadium.

Suite Level

The Suite Level is a private space located on the third level, north side and south side of the arena. The Suite Level is available to Suite-Holders and Members Suite holders- users during Bert Ogden Arena events and Vipers games. For suite information, please contact the office at (956) 562-7362.
Bert Ogden Arena has a total of 15 suites located in level three. 8 luxury suites and 1 member suite located on the west side and 7 luxury suites and 1 member suite located on the south side of the stadium. A total of 8 bucker suites are located in the main floor. Suite holder’s have access to the Suite Level concourse and Suite Members Lounge/Bar. For information on suite leases, please contact ​[email protected]​.

T

Team Store

Vipers merchandise Pro Shop is located at the main entrance west concourse behind section 105 and 104 of Bert Ogden Arena. The Team store will be accessible on Vipers game days 90 minutes prior to game start . Fans must have a game ticket to access the store.
Team Store Hours of Operation- game days beginning at 10 a.m.

Tickets – How To Buy

In person: at the Ticket Office, Monday through Friday 10a.m. – 6p.m. The Ticket Office is also open on all event days. Tickets are available online at ​www.bertogdenarena.com​ or ,​www.axs.com ​, To charge by phone, call the Bert Ogden Arena office at (956) 562-7362​.

Ticket Office

The primary box office is located next to the West gate entrance (Main Entrance) of the arena across from section 207 off Trenton Rd.
Ticket Office Hours:
Monday – Friday 10a.m. – 6p.m.
Saturday – Closed except event days
Sunday – Closed except event days
Event days times vary, however, generally the box office will be open at noon .

Transportation

Guests needing to call a taxi may go to Guest Services located on the west side of the arena behind section 209 for assistance.
Public Transportation: Valley Metro- Route 10 (Edinburg- McAllen, near the Walmart- Trenton). For information on public transportation, please visit: www.lrgvdc.org

U

Umbrellas

Umbrellas are prohibited. Guests will be asked to return umbrellas to their vehicles prior to entering the stadium. Guests are encouraged to bring raincoats, pullovers or ponchos.

W

Water Fountains

Water fountains can be found at the following locations: Behind section 107, 111, and 104 in the south, west, and north side

Weapons

Weapons of any kind are prohibited.​ ​Guests are prohibited from bringing weapons into the arena. Bert Ogden Arena does not provide weapon lockers. Weapons may not be checked in at Guest Services. Weapons include, but are not limited to, the following:

  • Firearms
  • Explosives
  • Stun guns
  • Handcuffs
  • Brass knuckles
  • ticks
  • Clubs 
  • Batons
  • Martial arts instruments
  • Pepper spray
  • Tear gas
  • Knives

Guests found in possession of the above-mentioned items will be asked to remove the item from the stadium or dispose of it. Guests who refuse to comply will be ejected from the Arena and may be subject to arrest.

V

VIP Concessions
  • Bobby V’s Cadillac Bar Located: Main entrance (West Gate) behind sections 106 and 105
  •  Suite members Lounge / Bar Located: Level 3 North and South side above sections 102 and 109
VIP Entrances

The VIP entrances, located on the south and north gates of the stadium, is accessible to suite ticket-holders and club ticket-holders near Red and Black VIP parking areas.

  1. South west corner near the main entrance and Black VIP parking lot (South VIP Gate)
  2. North west corner near the main entrance and Red VIP parking lot (North VIP Gate)
VIP Parking

Red VIP parking lot is located in the north side and Black VIP parking lot located in the south side. Proper VIP Parking credentials are required to park in these areas.

Wheelchairs
Complimentary wheelchair escorts are available at any entry point or guests may make advance escort arrangements by contacting Guest Services at (956) 562-7362. The service is available to and from the entry gates and seating areas. Please be aware that our staff and wheelchair will not remain with you during the event.

Will Call
Will-call tickets are available during regular Ticket Office hours. Tickets are released only to the person whose name they are being held for. Proper photo identification is required

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